Refund policy
Last Updated: October 19, 2026
At tradepulsedigital, we want you to be satisfied with your purchase. If you are not completely satisfied with an item, this Refunds and Returns Policy explains how to request a return or refund when shopping with us.
As a dropshipping store, we may work with third-party suppliers and fulfillment partners to process and deliver orders. Please read this policy carefully before requesting a return.
1. Return Period
You have 14 days from the date of delivery to contact us and initiate a return request.
To help us process your request efficiently, please contact our customer support team within this period and provide your order number, the item you wish to return, and the reason for the return.
This return period does not limit any longer cancellation, return, or refund rights that may apply under mandatory consumer protection laws.
2. Eligibility for Returns
To qualify for a return under our standard return policy, the following conditions generally apply:
- The item must be unused and in the same condition as when it was received.
- The item should be returned in its original packaging, where reasonably possible.
- You must provide proof of purchase, such as your order confirmation or order number.
- You must contact us before sending the item back to obtain return instructions.
Some products may be subject to additional restrictions for hygiene, safety, personalization, or other legitimate reasons, where permitted by applicable law. Any applicable restrictions will not override your statutory rights.
If your item arrives damaged, defective, incorrect, or materially different from its description, please contact us with a description of the issue and supporting photographs, if available. Such cases will be reviewed separately in accordance with applicable law.
3. Refund Process
Once we receive your returned item, we will inspect it and notify you whether your return has been approved.
For eligible returns covered by our standard change-of-mind return policy, our proposed standard refund is 47% of the original product purchase price, reflecting deductions intended to cover the original shipping cost and other fulfillment expenses.
This percentage is a standard policy term and is not intended to reduce any refund or reimbursement required by applicable consumer protection laws. Where a full refund or a different refund amount is legally required, the applicable legal requirement will take precedence.
Any refund calculation and applicable deductions will be explained to you before the return is finalized, where required by law.
4. How to Initiate a Return
To request a return, please contact us at:
Email: mostafastore423@gmail.com
Please include the following information in your email:
- Your full name.
- Your order number.
- The product you wish to return.
- The reason for the return.
- Photographs of the product, if it is damaged, defective, or incorrect.
Our customer support team will review your request and provide the relevant instructions, including the appropriate return address and shipping procedure.
Please do not send a product back before receiving return instructions from us, as our dropshipping suppliers may use different return addresses.
5. Return Shipping Costs
For standard change-of-mind returns, customers are generally responsible for return shipping costs, provided this requirement has been communicated appropriately and is permitted by applicable law.
If an item is defective, damaged, incorrectly supplied, or otherwise eligible for a remedy at our expense under applicable law, we will handle return shipping costs in accordance with the applicable legal requirements.
We recommend using a tracked shipping service and keeping your proof of postage until your return has been completed.
6. Refund Timeline
After your returned item has been received and inspected, we will notify you whether your refund has been approved or rejected.
Approved refunds will be submitted to your original payment method. The time it takes for the funds to appear in your account may vary depending on your payment provider, bank, or card issuer.
We will communicate any applicable processing timeframe when your refund is approved. Refunds will be processed within any timeframe required by applicable law.
7. Order Cancellations
If you wish to cancel an order, please contact us as soon as possible at mostafastore423@gmail.com.
We will make reasonable efforts to cancel orders that have not yet been processed or dispatched. However, cancellation may not always be possible once an order has entered fulfillment or shipping.
Your statutory cancellation rights, including any applicable cooling-off period, remain unaffected by this provision. If an order has already been dispatched, we will explain the applicable return and refund procedure.
8. Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or different from the product you ordered, please contact us promptly at mostafastore423@gmail.com.
Please provide your order number, a description of the problem, and photographs where possible so we can investigate and determine the appropriate remedy.
Depending on the circumstances and applicable law, you may be entitled to a replacement, repair, refund, or another appropriate remedy. These rights are not limited by the standard 47% refund provision for change-of-mind returns.
9. Non-Returnable Items
Certain items may not be eligible for standard change-of-mind returns where an applicable legal exception permits this. Examples may include personalized products, certain sealed hygiene products that have been unsealed, or perishable goods.
Any such exclusion will be applied only where legally permitted. Defective or incorrectly supplied products remain subject to applicable consumer protection rights.
10. Changes to This Policy
tradepulsedigital reserves the right to update this Refunds and Returns Policy when necessary to reflect changes in our business practices, supplier arrangements, or legal requirements.
Any updates will be published on this page, together with a revised “Last Updated” date. Changes will not remove rights that customers have already acquired under applicable law.
11. Contact Us
If you have questions about returns, refunds, or order cancellations, please contact us:
Website Name: tradepulsedigital
Email: mostafastore423@gmail.com
We will do our best to assist you and resolve your concerns as efficiently as possible.
Thank you for shopping at tradepulsedigital. We appreciate your trust and are committed to providing helpful customer support and a fair returns process.